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Table of Contents

1. Who is thepurplesphere.com?
2. Is thepurplesphere.com safe to do business with?
3. How do I place an order?
4. How long does it take to finish my order?
5. What are the choices of payment methods do I have?
6. Why do I need get called? What is the verification process?
7. How do you set your price? I notice your price changes quite often sometimes, why?
8. How do you conduct the delivery in the game?
9. How can I track the status of my order?
10. Do you offer any affiliate program?
11. Discount, Promotion and Coupon.
12. What kind of Power leveling service do you provide?
13. My character is being leveled right now. I really like to play during the process. Can I just login and play?
14. Can I sell my game excess to thepurplesphere.com?
15. Do you do price match?     

Who is thepurplesphere.com?

We have employed talented pool of people who dedicate their time on different parts of our service to you. For instance, we have team of people responsible for the pricing, whom work diligently to research the market price 24/7, in order for us to provide you, our customer, the best price that you desire. Bottom line, we are here to serve you in the very best we can. Come, be part of thepurplesphere community, where you can satisfy your ultimate gaming interest. We are the leading service provide for World of Warcraft, EverQuest II, Rose Online, Final Fantasy XI, Guild Wars, and more. We help you obtain currencies, as well as provide various power leveling service.

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Is thepurplesphere.com safe to do business with?

Yes. Our customers' safety is our #1 priority. Our site is secured by 128-bit SSL (Secure Sockets Layer) certificates thereby offering the highest level of encryption or security possibly. You can verify it by click on our SSL certificate located at bottom of our web page. You also will notice when you either try to login or register with us, the URL preceded with "https", which means the data you entered or transferred at that point has been secured. Last but not least, once you logged in, you will see a yellow clock on the bottom frame of the page, if you place your mouse over it, it's screen tip states "SSL secured (128 bit)". All above means you can rest assured that communications between your browser and this site's web servers are private and secure.

We do notice some sites don't implement any security measure, please be aware. You don't want your personal information "travel" on the Internet without the highest protection.

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How do I place an order?

It is our priority to continuously make our site as more intuitive and easy for our customers to use as possible. We welcome your suggestions to better our site at any given time. Just simply drop us an email if you have any suggestions.

To place an order, it is quite straight forward. If you are a new customer, you just select the "Register" link on the right of you screen, once you register, you will receive a confirmation email. Once you follow the link in the email, it will take you back to our site. At this point, your registration process is done,  your account is enabled, you are logged in and ready to place order. If you are a return customer, just simply login and place order.

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How long does it take to finish my order?

It is ours best interest to finish any order ASAP. We constantly re-align ourselves to ever-changing situation in the MMORPG trading space. Bottom line here is that most of our games we do instant delivery, there are few exceptions from time to time that we run into unfavorable stock situation.

Please do pay attention to the notes when you place an order. The delivery time should be explicitly stated on the game that your selected. We are always very open and honest about our in-game stock situation, which changes daily.

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What are the choices of payment methods do I have?

We accept PayPal, Google Checkout, Credit Cards (Visa and MasterCard), and Western Union.

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Why do I need get called? What is the verification process?

To ensure customer service quality, as well as to protect the trading community, we do randomly select orders to be further verified. If you are the first time customer, your chance to be selected is relative high.

Please make sure to NOT use bogus phone number when you register, because if you order get picked to receive a call, and the agent can't get through, your order will be canceled. We do apply several industry leading technologies to track and detect fraud. And any found cases will be submitted to FBI.

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How do you set your price? I notice your price changes quite often sometimes, why?

Glad you ask this question. Setting the price is one of the most challenging part of the business. As you know, this trading market is like a stock market, the price fluctuates constantly at any given "supply & demand" needs. Our seasoned staff perform the market and price research daily in order to better position our winning position. Sometimes you will see the price change from just few hours ago. But you can place your trust on us, rest assured our price is the best on the market.

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How do you conduct the delivery in the game?

There is no one method applies all in this business. Given the vast amount of our offerings, each game has its own unique way of delivery. Please do pay attention to verbiage displayed while you select your game. That is where that we post game specific information, such as delivery method, meeting place, etc. So please do read before you place the order.

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How can I track the status of my order?

You can easily trace your order status by login your account on our website, and follow the link on your right of "order history". Or you can simply contact us via live Chat and present our agent with your order ID and character name.

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Do you offer any affiliate program?

We are not offering any affiliate program at this point. We will definitely consider its offering in the near future.

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Discount, Promotion and Coupon.

To show our appreciation to our loyal customers, we do run promotions periodically. In addition, we also send coupon and discount code to our selected customers' email account monthly. So, in order for you to receive those special promotion, but be sure your email address is correct.

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What kind of Power leveling service do you provide?

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My character is being leveled right now. I really like to play during the process. Can I just login and play?

That sure can be done. However, we do strongly recommend you to contact us prior to log in, or just send us an email entails your planned login time. That way we can ensure smooth operation of your power leveling service.

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Can I sell my game excess to thepurplesphere.com?

Yes. We welcome individual players to sell his/her excess game stock to us. We do offer you the best price possible on market. Please contact us via live Chat or email us for further assistance.

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Do you do price match?

We are trying our best to be the top tier provider. Our price is one of our leading advantage among the players. If you do find a better price, please feel free to contact us, and we will try our best to match the price.

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